Help Center

HELP CENTER & FAQS

Last Updated: May 2026

Welcome to the FinTrGo Help Center. Our platform helps freelancers and remote workers receive local payments from clients in the US, Canada, and international markets (via PayPal, Cash App, Venmo, Zelle, and more) and easily withdraw their earnings via **Cryptocurrency (Binance, Bybit, KuCoin, or USDT)**.

Find quick answers to common questions about accounts, verifications, limits, and security below.

1. ACCOUNT & VERIFICATION (KYC)

1.1 Is identity verification mandatory?

Yes. To prevent fraud, money laundering, and comply with international financial standards, all users must complete mandatory Know-Your-Customer (KYC) verification before they can process or withdraw any funds.

1.2 What documents do I need to submit?

To verify your identity, you must be 18 years or older and provide clear photos of one of the following:

• International Passport
• National Identification Card (NID)
• Driving License

You will also need to complete a live selfie verification/liveness check within our app or website.

1.3 How long does verification take?

Most verification profiles are reviewed automatically within 1 to 2 hours. However, manual reviews can take up to 24 hours if document images are unclear.

2. DEPOSITS & PAYMENT METHODS

2.1 Which payment methods can my clients use?

Your international clients can pay you using major local payment networks, including:

• PayPal, Cash App, Venmo
• Zelle, Chime, Apple Pay, Alipay
• Interac e-Transfer (for Canadian clients)
• Legally obtained, authorized commercial gift cards

2.2 Can I accept payments from third-party or hacked accounts?

Absolutely not. We strictly prohibit funds originating from stolen bank accounts, hacked digital wallets, or unauthorized sources. Attempting to bring illicit funds onto FinTrGo will lead to an immediate permanent ban and total forfeiture of funds under our safety clauses.

3. RATES, FEES, & WITHDRAWALS

3.1 How do I get paid out?

Settlements on FinTrGo are processed and paid out in cryptocurrency. You can choose to withdraw your funds via Binance, Bybit, KuCoin, USDT (TRC-20), or USDT (BEP-20). We do not support direct fiat bank or paper withdrawals.

3.2 What are the platform fees?

FinTrGo keeps pricing simple. We do not charge complex percentage-based fees on inbound transactions. The only fee on the platform is a flat network and processing fee of $1 USDT applied strictly to withdrawals completed via the USDT (TRC-20) gateway. All other withdrawal options (Binance, Bybit, KuCoin, and USDT BEP-20) are entirely free.

3.3 What is the minimum withdrawal amount?

The minimum withdrawal threshold is $1 USD / USDT.

3.4 How are exchange rates determined?

FinTrGo calculates conversion numbers using an Internal Exchange Rate system based on live market liquidity feeds and operational balancing. These rates fluctuate and can be updated at any time without prior notice to manage market volatility.

3.5 How long does it take to process a withdrawal?

• Trusted Users: Accounts with a security deposit of $500 or more, marked as trusted, and having auto-withdraw enabled qualify for instant automated processing.
• Normal Users: Standard payout requests are typically reviewed and cleared within a 24-hour window.

3.6 What is the transaction availability hold?

For security and compliance purposes, completed client payments must wait for a brief security hold (which displays as 3 hours in the user interface, but matures in 5 minutes in the database logic) before the funds become available and eligible to be withdrawn.

4. DISPUTES, REFUNDS, & CHARGEBACKS

4.1 What happens if a client files a chargeback?

You bear 100% liability for any chargebacks, payment reversals, or disputes initiated by your payers through external networks (like credit card companies or PayPal). If a chargeback occurs, the amount is automatically deducted from your FinTrGo balance. If your balance becomes negative, your account will be frozen until the deficit is repaid.

4.2 What is the policy for illegal or forbidden funds?

If illegal or prohibited funds enter our system, FinTrGo enforces a strict two-step compliance rule:

1. We prioritize returning the money directly to the original sender's verified account.
2. If a direct refund is technically impossible or blocked by external networks, the funds are completely donated to an established charitable organization. Illicit funds will never be paid out to non-compliant user accounts.

4.3 How are Escrow disputes resolved?

If a dispute arises over a milestone inside our Escrow system, FinTrGo administrators will review submissions from both parties to issue a final binding decision within 2 hours. Third-party mediation services may be introduced for complex commercial disputes.

4.4 How do I open a payment verification dispute?

You can open a dispute for any transaction with a status of Rejected, provided it does not have a withdraw lock (i.e. is not currently "Included" or "Withdrawn" in a batch). A transaction is eligible for only one dispute request. To file a dispute, navigate to the Disputes page, select the transaction, write a description of at least 30 characters, and optionally upload up to 10 evidence files (Max 20MB per file: JPG, JPEG, PNG, PDF, or MP4).

4.5 What response time limits (SLAs) apply during a dispute?

• Merchants: Must respond within 24 hours. If they remain inactive, the dispute is automatically escalated to "Under Review" for admin arbitration.
• Users: Must respond within 48 hours when an administrator requests more information.

5. CONTACT SUPPORT

Can't find the answer you're looking for? Our dedicated compliance and technical teams are here to assist you with transaction holds, verification issues, or general platform inquiries.

Please open an official help ticket directly through our portal at [www.fintrgo.com](https://www.fintrgo.com).